Return & Refund Policy – YIMOKE

This Return & Refund Policy applies to purchases made from YIMOKE, operated by Y-MK Servicing & Trading Pte. Ltd., Singapore.

We are committed to providing a transparent and reliable shopping experience for our customers.

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1. Eligibility for Return or Exchange

You may request a return or exchange within 7 days of receiving the item if:

• The item is unused and in original condition
• The item received does not match your order (wrong model, color, or specification)
• The product was damaged during delivery

Return requests must be submitted via email to:
info@yimoke.com.sg
or contact us at: +65 8221 9785

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2. Delivery Damage

If your item arrives damaged, please take clear photos and contact us within 48 hours of receiving the item. We will arrange verification and appropriate resolution.

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3. Items Not Eligible for Return

For hygiene and safety reasons, installed or used products connected to water systems cannot be returned, including:

• Installed faucets
• Bidet sprays
• Shower sets
• Hoses

Items damaged due to improper installation or misuse are not eligible for return.

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4. Refund Processing

Refunds will be processed to the original payment method after we receive and inspect the returned item.

Refund processing time: within 5 working days after approval.

Shipping fees are non-refundable unless the return is due to our error.

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5. Return Address

Y-MK Servicing & Trading Pte. Ltd.
1 Yishun Industrial Street 1
#03-22A, A’Posh Bizhub
Singapore 768160