Shipping Policy

Shipping Policy

This Shipping Policy applies to purchases made from YIMOKE through our official online store unless otherwise stated.

We currently deliver within Singapore only. All products available for purchase are shipped from within Singapore.

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  1. Order Processing

Orders are generally processed within 1–3 working days after payment confirmation.

Processing time may vary depending on order volume, product availability, or special circumstances.

Customers will receive an order confirmation email once the order has been successfully processed.

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  1. Delivery Options

At checkout, you may select one of the following delivery options:

• Courier Delivery
• Free Delivery for orders that meet the minimum purchase amount displayed at checkout

Delivery charges (if applicable) will be clearly shown at checkout before payment confirmation.

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  1. Courier Delivery

Orders will be delivered by a third-party courier company.

Delivery typically takes 2–3 working days, depending on location and courier scheduling.

Delivery timing is subject to actual arrangement and may vary during peak periods or public holidays.

We are not responsible for delays caused by courier service providers beyond our control.

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  1. Free Delivery

Orders that meet the minimum purchase amount displayed at checkout qualify for free standard delivery.

Free delivery applies to standard delivery locations within Singapore only.

Additional charges may apply for special delivery arrangements.

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  1. Order Cancellation

If you wish to cancel your order, please contact us via WhatsApp at +65 8221 9785 before the order has been dispatched.

If the order has not yet been processed for shipment, we will stop packing and dispatch, and arrange for a refund upon confirmation.

Once the order has been handed over to the courier or dispatched, it is generally not possible to intercept or return the parcel during transit. If you wish to cancel at that stage, please submit a return request after receiving the item in accordance with our Return & Refund Policy.

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  1. Scheduling & Changes

All delivery arrangements are subject to scheduling availability.

If you need to reschedule a confirmed arrangement, please inform us via WhatsApp at +65 8221 9785 as early as possible so that we can assist with the necessary adjustments.

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  1. Bulky Items & Special Deliveries

For bulky items, bathroom vanity cabinets, toilets, water heaters, or products requiring installation, separate delivery arrangements may apply.

Additional delivery charges may apply depending on the product type, delivery location, accessibility, or specific delivery requirements. Any applicable charges will be communicated before delivery is arranged.