Warranty Overview
We are committed to providing high-quality faucet products supported by reliable local after-sales service.
To ensure continuous and comprehensive protection throughout your usage, YIMOKE provides the following services for our faucet products:
• On-Site Leakage Warranty Service
• Genuine Spare Parts Support Service
For specific warranty coverage, warranty periods, applicable conditions, and detailed terms, please refer to the corresponding warranty plan below.
Warranty Information
For products covered under warranty (such as kitchen faucets, bathroom faucets, and shower mixer taps), a corresponding YIMOKE Warranty Card will be provided with the product.
You may also refer to the information stated on the warranty card to understand the applicable warranty coverage, warranty period, and warranty terms.
If you require warranty service, you may contact YIMOKE through our official website or email us at support@yimoke.com.sg.
Please provide the order number used during warranty registration and a brief description of the issue. Photos or videos may also be requested to assist with the assessment.
Once the information has been verified, we will arrange the appropriate warranty service according to the applicable warranty plan.
Warranty Statement (Warranty-T1)
To safeguard your shopping rights and interests, YIMOKE provides a transparent and clear warranty policy.
This warranty statement applies only to products and services covered under the Warranty-T1 Warranty Plan.
Different products, sales channels, installation methods, or service categories may be subject to different warranty plans. Please refer to the warranty level stated on your order record, receipt, invoice, warranty card, or product page.
1. Warranty Period
Products covered under the Warranty-T1 Warranty Plan are entitled to a 1-Year On-Site Leakage Warranty.
2. On-Site Leakage Warranty Service
During the warranty period, if leakage occurs due to the product itself, YIMOKE will arrange personnel to provide on-site leakage warranty service.
• Products not sold or supplied by YIMOKE.
• Issues resulting from human damage, misuse, unauthorized modification, secondary dismantling and reinstallation, or installation, repair, or dismantling performed by parties other than YIMOKE.
• Issues caused by natural disasters or other force majeure events.
YIMOKE is committed to maintaining a transparent warranty policy to ensure customers clearly understand the applicable warranty coverage and responsibilities before purchase.
This warranty applies only to products and services sold by YIMOKE and covered under the Warranty-T1 Warranty Plan.
All warranty claims must be supported by valid proof of purchase, such as an order record, invoice, receipt, or warranty card.
The actual warranty terms and execution standards shall be subject to the Warranty-T1 Warranty Plan applicable at the time of purchase.
Customers are required to complete the warranty registration within 21 days after purchase or receipt of the order. Failure to complete the registration within the specified period may affect the applicable warranty level.
This Warranty-T1 Warranty Plan applies only to Kitchen & Bathroom Faucets and Shower Mixer Taps. For other products and service categories, please refer to the corresponding warranty plan.
Warranty Statement (Warranty-T2)
To safeguard your shopping rights and interests, YIMOKE provides a transparent and clear warranty policy.
This warranty statement applies only to products and services covered under the Warranty-T2 Warranty Plan.
Different products, sales channels, installation methods, or service categories may be subject to different warranty plans. Please refer to the warranty level stated on your order record, receipt, invoice, warranty card, or product page.
1. Warranty Period
Products covered under the Warranty-T2 Warranty Plan are entitled to a 2-Year On-Site Leakage Warranty.
2. On-Site Leakage Warranty Service
During the warranty period, if leakage occurs due to the product itself, YIMOKE will arrange personnel to provide on-site inspection and rectification services.
Warranty Service Details
• Year 1: YIMOKE will bear the labour costs, material costs, and transportation costs required for the on-site warranty service.
• Year 2: YIMOKE will bear the labour costs and material costs required for the on-site warranty service. The customer is only required to bear the transportation cost. The transportation fee is generally between S$15–S$30, subject to the service location and actual site conditions.
• Products not sold or supplied by YIMOKE.
• Issues resulting from human damage, misuse, unauthorized modification, secondary dismantling and reinstallation, or installation, repair, or dismantling performed by parties other than YIMOKE.
• Issues caused by natural disasters or other force majeure events.
YIMOKE is committed to maintaining a transparent warranty policy to ensure customers clearly understand the applicable warranty coverage and responsibilities before purchase.
This warranty applies only to products and services sold by YIMOKE and covered under the Warranty-T2 Warranty Plan.
All warranty claims must be supported by valid proof of purchase, such as an order record, invoice, receipt, or warranty card.
The actual warranty terms and execution standards shall be subject to the Warranty-T2 Warranty Plan applicable at the time of purchase.
Customers are required to complete the warranty registration within 21 days after purchase or receipt of the order. Failure to complete the registration within the specified period may affect the applicable warranty level.
This Warranty-T2 Warranty Plan applies only to Kitchen & Bathroom Faucets and Shower Mixer Taps. For other products and service categories, please refer to the corresponding warranty plan.
